Effective Date: January 25, 2024
Welcome to Gemkingdomtopup.com, operated by Gem Kingdom Entertainment LTD. We are committed to providing you with a seamless experience for your mobile game currency purchases. Our Refunds and Returns Policy outlines the process, conditions, and timeframes for returns and refunds to ensure fairness and transparency for both our valued customers and Gem Kingdom Entertainment LTD.
1. Eligibility for Returns and Refunds
Gemkingdomtopup.com offers returns and refunds under the following conditions:
- If you experience issues with the delivered mobile game currency.
- If there are errors in the delivery or you receive the wrong in-game items.
- If the purchased items are defective or damaged.
2. Timeframe for Returns
Customers may initiate a return within 7 days of the purchase date. To be eligible for a refund, the purchased items must be unused, in their original packaging, and accompanied by proof of purchase.
3. Initiating a Return
To initiate a return, please contact our customer support at tuanhoang251190@gmail.com within the 7-day window. Provide your order details and a brief description of the issue. Our customer support team will guide you through the return process.
4. Refund Process
Upon approval of your return request, Gem Kingdom Entertainment LTD will process the refund to the original payment method used for the purchase. Refunds are typically processed within 5-7 business days from the date of approval.
5. Fees and Costs
Gemkingdomtopup.com does not charge any fees for returns or refunds due to product issues or errors on our part. However, if the return is initiated for reasons other than product defects or errors, such as a change of mind, the customer may be responsible for return shipping costs.
6. Product Requirements
To be eligible for a refund or return, the purchased items must be unused, in their original packaging, and accompanied by proof of purchase. In cases of damaged or defective items, photographic evidence may be required.
7. Customer Support
For any inquiries, assistance, or to initiate a return, please contact our customer support team at tuanhoang251190@gmail.com. We are here to address your concerns and ensure a smooth resolution process.
8. Address for Returns
Ship the returned items to: Gem Kingdom Entertainment LTD 43 Pham Van Dong Street, Ha Noi, Viet Nam
Please ensure that the return package includes your order details, contact information, and a brief description of the issue.
9. Fair and User-Friendly Policy
Gem Kingdom Entertainment LTD is committed to providing a fair and user-friendly Refunds and Returns Policy. We understand that circumstances may vary, and we strive to accommodate our customers’ needs within the outlined guidelines.
10. Changes to Policy
Gem Kingdom Entertainment LTD reserves the right to modify this Refunds and Returns Policy at any time. We encourage you to review it periodically for updates.
By making a purchase on Gemkingdomtopup.com, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refunds and Returns Policy. Your satisfaction is our priority, and we are here to ensure a positive experience with Gem Kingdom Entertainment LTD.